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Return Policy
Returns Due to Product Defects
Should you receive a product that is defective—manifesting as damage, incomplete components, or discrepancies from the product description—customers are entitled to initiate a return.
Returns for Reasons Other Than Defects
For returns that are not due to product defects, such as dissatisfaction or incorrect orders, it is imperative that the product's original packaging and all accompanying accessories remain intact.
Warranty Duration and Conditions
1. Start of Warranty
Once you have taken delivery of your product, the warranty period begins. We accept returns for items that fail due to manufacturing defects within the warranty period, excluding those that have been damaged or misused by the user.
2. Standard Warranty Duration
The typical warranty for products found to be defective is 30 days from the date of receipt. This does not cover products damaged or misused after they have been received, or issues arising from shipping logistics.
3. Reporting and Returning Defective Products
It is required that you report any defective products and return them within the active warranty period. Ideally, items should be returned in their original packaging, accompanied by details of the defect and your order number for reference.
Quality Assurance
We employ a dedicated quality control team that meticulously inspects every product we receive to prevent the dispatch of any defective items. We offer free shipping by default. However, if you opt for expedited shipping, there will be additional costs.
Refund Timeline
Refunds are typically processed within 3-5 business days. The customer is responsible for the return shipping expenses.
Warranty Service
We provide warranty services for any quality issues encountered within the warranty period. Each product has a specific warranty duration; for details not listed, please email us.
To claim warranty, please provide the following evidence:
1. Images of the original packaging's front and back.
2. Photographs or videos of the defective product.
3. Visual documentation, including photos, videos, or screenshots, demonstrating the product's malfunction.
Damaged Goods
In the unlikely event that courier mishandling results in physical damage to your goods, such as a cracked screen:
If possible, report the issue to the courier's representative before signing for the package, and they will guide you through their complaint process.
If you have already signed for the package, document the damage with photos and contact your local courier office to file a complaint and seek compensation.
This revised policy reframes the original content to convey the same information in a different manner, ensuring clarity and understanding for customers regarding returns, exchanges, and warranty services.
