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Shipping Policy
Order Processing Time
We aim to process your orders promptly. Typically, orders are handled within 1-3 business days from the time your payment is confirmed. However, during peak seasons or special promotions, there may be slight variations in processing times. We appreciate your understanding and patience during these periods.
Shipping Methods
We work with well-known logistics providers such as DHL and FedEx, as well as other logistics companies. The logistics time is about 5-15 days. All orders are subject to shipping charges, which will be displayed at checkout before you complete your purchase.
Tracking Your Order
After your order has been dispatched, you will receive a confirmation email containing a unique tracking number. Utilize this number to monitor the progress of your shipping on our website or through the carrier's tracking system.
Shipping Issues
While we make every effort to deliver orders in a timely fashion, external factors like weather conditions or unforeseen events may occasionally result in delays. Should you face any shipping-related issues, please reach out to our customer service team for immediate assistance.
Order Cancellation and Modification Policy
If you wish to cancel or make changes to your order, please contact our customer service team at the earliest opportunity. Please note that once an order has entered the processing and shipping phase, it cannot be canceled or altered.
International Shipping
We are pleased to offer international shipping options. Shipping fees and shipping times may vary depending on the destination country. Customs duties and taxes are the responsibility of the recipient and may apply to orders shipped outside of our primary service regions.
Signature Required
For security and to ensure the safe shipping of high-value items, a signature may be required upon shipping. Please ensure someone is available at the shipping address to receive the package.
Shipping Timeframes
While we strive to meet the estimated shipping dates, these are not guaranteed and are subject to factors beyond our control, including the efficiency of the shipping service selected, the destination, and any delays encountered in clearing customs.
Returns and Exchanges
If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of shipping to arrange for a return or exchange. We will guide you through our return process and provide you with any necessary return labels or instructions.
Contact Us
Should you have any questions regarding our shipping policies or require further assistance, do not hesitate to reach out to our customer service team. We are committed to providing you with the best possible support.